PO BOX 230
Round Corner NSW 2158 Australia
Phone + 61 2 9651 3177
Fax + 61 2 9651 2363
Phone Australia Wide 1300 55 75 01

BOOKINGS, DEPOSITS AND PAYMENTS:
To book any service shown in this brochure or on the Beyond Slovenia website, please contact either your preferred travel agent or Beyond Slovenia directly (BS), a member of the Impulse Travel Group (ITG). Hereafter referred to as BS/ITG in these General Terms & Conditions.

BOOKING INSTRUCTIONS.
To secure a booking, a non refundable deposit of $165 per person is required within 7 days of confirmation, except for cruise bookings where the deposit will depend on the requirement of the chosen cruise provider. The final balance of a file must be paid a minimum of 45 days prior to travel except cruise bookings where full payment is required a minimum of 60 days prior to departure.
If the deposit or final payment is not received by the advised time, the booking may be cancelled and subject to applicable cancellation fees. For bookings made within 56 days of departure, full payment will be required within 7 days of confirmation.

PAYMENT:
Enett, Direct Deposit, Credit Card (surcharges apply), Debit Card, Money Order, Bank Cheque accepted.
Personal cheques must be cleared by our bank before documents are issued.

BOOKING FEES:
A booking fee of $22 applies for bookings with a value of less than $1000. A late booking fee of $55 will be charged for bookings made within 14 days of departure from Australia and full payment may be required at time of booking. (cheques not accepted at this time). Booking fees are charged on some cruises, car hire and/or specialised group tours. This fee is non-refundable and non commissionable and will be clearly shown in the service description.

POSTAGE & HANDLING COSTS:
A postage and handling fee of $11 or the cost of special mail (whichever is the greater) will be charged to bookings with a value less than $1000 if the client is not able to personally collect documents or should they choose not to accept emailed documents. GST
Goods and Services Tax or VAT varies from country to country and is included in a price unless otherwise stated. A Tourist Tax applies in most European countries of between 1 and 1.5 EURO per night. If this tax is not included in the price, it must be paid direct to the hotel on departure.

HOTEL STANDARDS:
Accommodation standards may not necessarily coincide with other international standards. Rooms are often smaller than similar categories in Australia, double beds are not always available and air conditioning is the exception rather than the rule.
Triple share rooms are generally based on an extra rollaway bed and are not always suitable for adults. Hotel accommodation is quoted per person and includes VAT, tourist tax and breakfast unless otherwise specified.

CANCELLATIONS & REFUNDS:
If a booking is cancelled after confirmation, the following charges will apply: cruise cancellation fees may differ to the fees advised below.
57 days or more prior: Loss of deposit and/or cancellation charges which ever is greater
29-56 days prior : Loss of deposit plus 50% of tour cost
15-28 days prior: Loss of deposit plus 70% of tour
14 days or less prior: Loss of deposit plus 100% of tour cost
AMENDMENTS:
After confirmation we offer one amendment free of charge. Further amendments incur an amendment fee of $55. If we are unable to amend your arrangements due to circumstances beyond our control and you wish to cancel your booking, normal cancellation charges will apply.

UNUSED SERVICES
No refund is allowed for non-acceptance of pre-booked tourist and transport services once journey has commenced irrespective of the reason. Where passengers are unable to travel due to invalid or mislaid travel documents (e.g. passport, visas), no refund is allowed for the unused portion of any ticketed services. Any complaint whilst travelling should be made immediately to the local authorities, hotel management, service operators or your guide for expediency purposes. Should clients miss pre-booked services after making no attempt to resolve issues locally, prior to contacting BS in Australia and therefore experiencing a delayed response due to differing time zones, compensation may not be offered.

PERSONALISED ITINERARIES:
The region we cover is extensive and we often receive special requests for itineraries or quotes in areas not featured on this website. Although we are pleased to work on such requests, please understand that this requires many hours of work and research. To do this we require a non-refundable deposit of $165 per booking to cover time and communication costs. Should our quote be accepted, the deposit will then become part of your full payment.

DOCUMENTATION:
Documentation is normally forwarded to you or your travel agent within 3 weeks of your travel arrangements. If you are departing Australia prior to this please advise your consultant at the time of reservation. If it is necessary to courier documents to an overseas address this will be at the clients expense. If documents are lost or an amendment is made which necessitates the re-issue of documents, a charge of $55 will apply.

FORCED CANCELLATION:
BS/ITG and the tour operators represented on this website reserve the right to cancel any tour up to 56 days before departure if the minimum number of participants required to operate the tour is not reached, or for any other reason we deem necessary or beyond our control, including unstable political conditions. In the event of a tour cancellation, alternative arrangements will be recommended. If a suitable substitution is not found, you will be fully refunded, less any charges incurred by us from international suppliers.

PASSPORTS & VISAS:
Australian citizens must hold a current passport valid for at least six months after your return to Australia. Visas are currently required for Belarus, Ukraine, Latvia, Poland, Russia, Central Asia and China. It is the responsibility of the individual traveller to obtain the required visas before departure. Failure to do so resulting in the necessity to cancel your travel arrangements will incur normal cancellation penalties.

INSURANCE:
Cancellation and refund conditions are strictly enforced so we recommend that you carry comprehensive travel insurance covering cancellation due to any unforeseen circumstances beyond your control.

BROCHURE & WEBSITE :
Prices are subject to change without notice or in the event of fluctuations in exchange price or increases in airfares or supplier costs outside the control of BS/ITG. No surcharges will apply once final payment has been received.

BROCHURE & WEBSITE CONTENT:
Rooms and scenes shown on the BS/ITG website represent those features associated with the package tour and do not necessarily depict the current furnishing, facilities, building conditions or seasonal scene when you arrive. Every effort is made to ensure the website represents the venues and scenery you will experience as closely and currently as possible. Photos and descriptions are accurate at the time of printing.
Subject to any statutory liability which may not be excluded by law the operator is not liable for any error, omission or inaccuracy in the website.

RESPONSIBILITY:
BS/ITG agrees to make reservations with the principal offering the services described in this brochure & ancillary website. BS/ITG does not accept any responsibility for default causing loss or injury to persons whether by negligence or otherwise on the part of the principal providing any facilities for any person taking advantage of the services described on this website. All coupons, receipts are issued subject to the terms and conditions specified by the suppliers. BS/ITG is not liable for any loss suffered by any person or any additional expense caused or occasioned by delay, change of aircraft service, alteration to any other travel service, illness, injury, strike, civil disturbance, terrorism, quarantine, flood or other disturbances of whatsoever nature interfering with, altering or added in to the cost of the service requested or booked.
BS/ITG is not liable for any dissatisfaction the client may have with the properties. The above exclusion of liabilities are subject to any statutory liability which if unresolved may not be excluded by law. No employee of BS/ITG or its representatives can change the terms under which any person agrees to take the tours.
Unresolved difficulties must be conveyed to BS/ITG in writing with all supporting documents within 21 days of returning to Australia. Any complaints or requests for refund must be accompanied by full documentation including letters from suppliers or reports from authorities. B/ITG reserves the right to reject any claims or requests for refunds made after this time period has expired.

DISCLAIMER:
Please note that the information contained in the BS/ITG brochure & website may have changed since last printed. We reserve the right to correct any errors in the rates quoted or calculated for any service.
The client accepts that the consultant, management or ticket issuing centre could make a mistake affecting travel arrangements and understands and agrees to such limitation of claims.

Changes to Prices and Itineraries
The selling prices shown in this brochure were calculated on exchange rates current as at 1st September 2009 and are subject to change at any time due to currency fluctuations. No changes or surcharges in respect of costs or currency deterioration will be made once full payment for your arrangements has been received. This guarantee does not apply to any taxes, charges or levies imposed by any government or their agencies or to errors or omissions. In exchange for these guarantees, no refund will be made if the costs are reduced.
The products and services featured in this brochure are offered at the selling prices shown on each page but this does not imply that similar products may not be available at a lower price, however, travellers should be aware that any payment sent overseas by them direct is at their own risk and is expressly excluded from the protection provided by Australian Travel Agent Licensing Laws and the Travel Compensation Fund.

Addresses: Stephanie Savage
Company Director
Business & Financial Management,
Budgeting, Marketing & Sales Strategies

Nick Savage
Customer Relations Manager

Rebecca Hammond
Senior Reservation Manager

Jonathon Savage
Travel Consultant

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