BOOKINGS, DEPOSITS AND PAYMENTS:

To book any of the products on the Beyond Slovenia website or in the brochure please contact your preferred travel agent or Beyond Slovenia at The Impulse Travel Group Pty Ltd (hereafter known as BS/IT).

To secure a booking, a non-refundable deposit of AUD$250 per person is required upon confirmation and must be received within 7 days: When more than one tour is booked, deposit and cancellation charges apply to each tour.

The balance is due 45 days before the commencement of your travel arrangements.

If the deposit or final payment is not received on time, the booking may be cancelled and subject to applicable cancellation fees. For bookings made within 45 days of departure, a credit card guarantee will be required on booking and full payment will be required within 7 days of confirmation.

Methods of payment : Bank transfer, credit cards, money order or bank cheque, Enett.
Personal and company cheques must be cleared by our bank before documents are released.
Payment by credit cards attracts surcharges (Visa/Mastercard 1%, AMEX and Diners Club 3%).
BS/IT bank account details : NATIONAL AUSTRALIA BANK, BSB 082-240, Account 54516-8348.

PERSONALISED ITINERARIES:

The region we cover is extensive and we often receive special requests for itineraries or quotes in areas which are not featured on the BS/IT website or in the brochure. Although we are pleased to work on such requests, please understand that this request requires many hours of work and research. Before work commences, we will require a non-refundable deposit of $110 per booking to cover time and communication costs. Should our quote be accepted, the deposit will then become part of your full payment.

ADMINISTRATION FEES:

A non-refundable administration fee of $33.00 (incl GST) applies to booking with a value of under $1000. Additional booking fees are charged on some cruises, car hire and/or specialised group tours. This fee, if applicable, is non-refundable and will be clearly shown in the description of the package, facility, service or venue.

GST
Goods and Services Tax or VAT varies from country to country and is included in the price unless otherwise stated. If not included, a Tourist Tax applies in most European countries of between 1EUR and 2EUR per night, which must be paid at the hotel on departure when specified. Port taxes apply to some services on boats and ferries and are payable before disembarking.

HOTEL STANDARDS:

Accommodation standards may not necessarily coincide with other international standards. Rooms are often smaller than similar categories in Australia, double beds are not always available and air conditioning is the exception rather than the rule. Triple share rooms are generally based on an extra rollaway bed, not always suitable for adults. Hotel accommodation is quoted per person and includes VAT, tourist tax and breakfast unless otherwise specified.

AMENDMENTS BEFORE DEPARTURE:

After booking confirmation we allow one amendment free of charge but additional amendments may incur an amendment fee of $55 (incl GST). If we are unable to amend your arrangements due to circumstances beyond our control and you wish to cancel your booking, normal cancellation charges will apply.

AMENDMENTS AFTER DEPARTURE

BS/IT is unable to assist in changing your arrangements after you have left Australia. Should your plans change whilst overseas, the first point of contact should be the service provider listed on the voucher. Please be aware that the operator may levy an amendment fee for this service and that no refund is available on your return to Australia if you amend your travel arrangements overseas.

DOCUMENTATION:
Documentation is normally forwarded to you or your travel agent within 3 weeks of your travel departure date. If you are departing Australia prior to this, it may be necessary to courier documents at your own expense to an overseas address. If documents are lost or an amendment is made which necessitates the re-issue of documents, a charge of $55 (incl GST) will apply.

CANCELLATIONS & REFUNDS:
If a booking is cancelled after confirmation, the following charges will apply:
57 days or more prior loss of deposit and/or cancellation charges whichever is greater
29-56 days prior loss of deposit plus 25% of tour cost
15-28 days prior loss of deposit plus 50% of tour cost
14 days or less prior loss of deposit plus 100% of tour cost

UNUSED SERVICES

No refund will be considered for non-acceptance of pre-booked tourist and transport services once journey has commenced irrespective of the reason. Where passengers are unable to travel due to invalid or mislaid travel documents (e.g. passport, visas), the unused portion of services which are included in a holiday package or all inclusive tour or unused rail and transfer is not refundable. Any complaint while travelling should be made immediately to the local authorities, hotel management, service bureau or your guide

EXTRA SERVICES:

BS/IT will not accept responsibility nor approve requests to pay costs for extra services requested by clients not included as prepaid on the vouchers. It is your responsibility to settle these costs when they occur direct with the supplier.

FORCED CANCELLATION:

BS/IT and the tour operators represented on the website and brochure have the right to cancel any tour up to 56 days before departure if the minimum number of participants required to operate the tour is not reached, or for any other reason we deem necessary or beyond our control, including unstable political conditions. In the event of a tour cancellation, alternative arrangements will be recommended. If a suitable substitution is not found, you will be fully refunded, less any charges incurred by us from international suppliers.

PASSPORTS & VISAS:

Australian citizens require a current passport, which must be valid for at least six months after your return to Australia. It is the responsibility of the individual traveller to obtain the required visas before departure. Failure to do so resulting in the need to cancel travel arrangements will incur normal cancellation penalties. Please discuss your visa requirements with your travel consultant or the staff at BS/IT.

DRIVERS LICENCE:

An international driver’s licence is recommended in Slovenia and the surrounding countries.
To obtain an international driver’s licence please call the Automobile Association in your state e.g. NRMA, RACV.

INSURANCE:

Cancellation and refund conditions are strictly enforced so we strongly recommend that you carry comprehensive travel insurance which covers cancellation due to unforeseen circumstances or those beyond your control. Please ask your travel agent or a BS/IT consultant for a choice of policies. If you choose to use travel insurance offered by other providers such as credit cards, please read the small print carefully to ensure the insurance covers you adequately. Please be sure to declare pre-existing health conditions when applying for insurance.

BROCHURE & WEBSITE CONTENT AND VALIDITY:

Rooms and scenes shown on the BS/IT website represent those features associated with the package tour and do not necessarily depict the current furnishing, facilities, building condition or seasonal scene when you arrive. Every effort is made to ensure the website represents as closely and currently as possible the venues and scenery you will experience. Photos and descriptions are accurate at the time of printing. Subject to any statutory liability, which may not be excluded by law, the operator is not liable for any error, omission or inaccuracy in the website.

The BS/IT brochure (including 2007 pricing insert) and website are valid from 1st November 2006 to 30th October 2007 and correct at the time of printing. Prices are subject to change without notice in the event of fluctuations in exchange rates or increases in airfares or supplier costs outside the control of BS/IT. No surcharges will apply once final payment has been received.

BS/IT makes no representations as to the safety, condition or other issues that may exist at any destination. International travel advice can be obtained from various sources, including local government, local consular offices and the Australian department of foreign Affairs or website www.smartraveller.gov.au

PRIVACY OF YOUR PERSONAL INFORMATION:

In order to process your booking and meet your requirements we need to use the information you provide, such as your name and address etc. We take full responsibility for ensuring that proper security measures are in place to protect this information. We must obviously pass the information on to relevant suppliers of your travel/accommodation arrangements. This information may also be provided to security or credit checking companies, public authorities, such as customs and immigration if required by them or by law. On occasion we may use it to send you brochures or other travel related material. We will not pass on information to any person or organisation not involved in your travel arrangements. This also applies to any sensitive information that you give us, such as details of any disabilities, dietary/religious requirements.

RESPONSIBILITY:

BS/IT agrees to make reservations with the principal offering the services described in the brochure & website. BS/IT does not accept any responsibility for default causing loss or injury to persons whether by negligence or otherwise on the part of the principal providing any facilities or services described on the website or in the brochure. All receipts, itineraries and vouchers are issued subject to the terms and conditions specified by the suppliers. BS/IT is not liable for any loss suffered by any person or any additional expense caused or occasioned by delay, change of aircraft service, alteration to any other travel service, illness, injury, strike, civil disturbance, terrorism, quarantine, flood or other disturbances of whatsoever nature, which interferes, alters or adds to the cost of the service requested or booked. BS/IT is not liable for any dissatisfaction the client may have with the properties. The above exclusion of is subject to any statutory liability which, if unresolved may not be excluded by law. No employee of BS/IT or its representatives can change the terms under which any person agrees to take the tours.

COMPLAINTS:

In the unlikely event that you have a complaint, you should allow the supplier the opportunity to resolve the matter for you. If this is not achieved to your satisfaction you must register your complaint with the hotel/supplier management in writing within 14 days of the date of your return. Unresolved complaints must be conveyed to BS/IT in writing together with all supporting documents within 28 days of returning to Australia.

AIRLINE RESPONSIBILITY

Austrian Airlines does not by virtue of its endorsement of this website or brochure represent itself as either contracting with any purchaser of a holiday or having any legal relationship with any such purchaser.

IMPORTANT NOTICE

It is important that prior to departure from Australia, you have read and acknowledge the booking terms & conditions on the back of your vouchers and in the Beyond Slovenia brochure & website from which you made your choice.

For more information please contact Beyond Slovenia on 1300 55 75 01 or email: reservations@beyondslovenia.com